REFUND AND SHIPPING POLICY
Obviously this would be a great shame, but in the real world these things can happen. You may have made an incorrect order, or accidentally added a few zeros to the end of the quantity. Maybe you feel the card(s) you receive aren’t of a high enough quality – I hope this is never the case, but I fully understand it can happen. So here is our refund policy;
If you need to cancel an order, you will need to be quick as I tend to pack up and post cards within a day or two. But if you can cancel the order before the order is marked as shipped then you will be eligible for a full refund, no questions asked. We’ve all had that buyers remorse… Cancelling an order when it’s already in transit to you may have to wait until the order gets to you and for you to ship it back. Which is a pain for everyone.
Refunds / Replacements
If you receive your cards and they are damaged or not of a high enough quality, or the order is wrong in some way – then please let me know as soon as possible. If there is damage, please send a photo and a description of what has happened, if known. Preferably any order / tracking numbers as well, though this isn’t vital, I can find it on my end – but it does speed things up! Naturally, you’ll get a full refund or replacement if the fault lies with me or the shipping company. You will get all this, as well as my many apologies.
For the foreseeable future I am planning on shipping everything out via Royal Mail in the UK and Royal Mail International Shipping for everywhere else. The shipping costs also include the packaging and handling time, but free shipping is also available.